Terms & Conditions

01About us

Straxa Advisory Limited is a business advisory and consulting firm based in Glasgow, Scotland, registered in Scotland under company number SC878109. We work with owner-managed businesses on growth strategy, operational efficiency, and the use of data and technology in their operations.

02Our services

The specific services we provide will be set out in your engagement letter, which forms a binding contract between us. Where work falls outside the scope of that letter we will agree it separately, in writing, before starting.

• We will perform our services with reasonable skill and care.
• Our advice and recommendations are based on the information available to us, and our understanding of the relevant context, at the time. We will tell you if our view changes materially during the engagement.
• We are not regulated financial, legal, tax, or investment advisers — we will refer you to a suitable specialist if you need that kind of advice.

03Your responsibilities

To deliver good work we rely on you to:

• Provide complete, accurate, and timely information.
• Tell us promptly about anything that materially affects your business.
• Review and approve documents within agreed timeframes.
• Meet your own statutory deadlines — we will help, but the ultimate responsibility sits with the directors / business owners.

04Fees and payment

• Our fees, billing frequency, and any disbursements will be set out in your engagement letter.
• Invoices are payable within 14 days of issue unless otherwise agreed in writing.
• We reserve the right to charge interest on overdue invoices at the statutory rate, and to suspend further work where fees are materially overdue.
• Where the scope of work changes, we will agree any change in fee in writing before proceeding.

05Confidentiality

Information you give us is treated as confidential and will not be shared except as required to deliver the services, comply with the law, or with your prior consent. See our Privacy Policy for the detail of how we handle personal data.

06Liability

Our liability to you in connection with the services is set out fully in your engagement letter. In summary:

• We accept liability for losses caused by our negligence, but our total liability is capped at the limit set out in the engagement letter.
• We are not liable for any indirect, consequential, or third-party loss.
• Nothing in these terms limits or excludes liability where it is unlawful to do so — including for fraud, death, or personal injury caused by negligence.

07Intellectual property

All copyright and other intellectual property in the documents, models, and reports we produce remains with us, with a perpetual licence granted to you to use them for the purposes of your business. Pre-existing material we bring to the engagement remains ours.

08Termination

• Either party may terminate the engagement on 30 days' written notice, unless your engagement letter says otherwise.
• We may terminate immediately for serious breach, non-payment, or where continuing would put us in breach of our legal obligations.
• On termination, fees for work done up to that point remain payable.
• We will cooperate with the orderly handover of records to a successor adviser, subject to fees being settled.

09Complaints

If you are unhappy with our work, please raise it with us first — we want the chance to put things right. We will respond promptly and work with you in good faith to resolve any concerns.

10Governing law

These terms and your engagement letter are governed by the law of Scotland, and the Scottish courts have exclusive jurisdiction over any dispute arising from them.